New Windows 11 Laptop Causing Old Laptop to Show Printer Offline

[JPD852]

We just purchased a new Windows 11 laptop (HP) and setup to old HP Officejet Pro 8610 printer was easy and works perfectly (WSD - IPP Port).  However, something in the process now caused an older Windows 10 laptop (HP) to no longer be able to print - printer offline.

I have tried so many things:

• Unplug the printer cord from back of printer (etc)
• Utilize Print & Scan Dr on old laptop
• Uninstalling and reinstalling the printer on the old HP
• Setting the printer to a manual IP (when I did this and chose the new Standard TCP/IP Port from new computer it did not work, had to go back to WSD port)
• Etc - random other things I read online - nothing worked but willing to try again

But have not been able to correct the problem permanently.  Through this several week process it has intermittently come online, but then a restart of the router will cause it to go offline again. 

All are connecting to a Netgear wireless mesh router on the same network - but interestingly I cannot access the embedded web server on the old laptop, but I can on the new laptop.  I think I am on to something here, but not sure where to go.  Looking for any help!

Thanks so much!

[sandytechy20]

@JPD852

Welcome to the HP community page.

I understand that you are getting printer offline error, I am glad to assist you.

Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

.Assign a manual IP address to manually connect the printer.

Find the printer IP address to assign it manually.

1. Load plain white paper into the input tray.

2. On the printer control panel, touch the Wireless icon , and then touch the Settings icon .

3. Touch Print Reports, and then touch Network Configuration Page.

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can try steps 2 and steps 4 in this HP document for more assistance:- Click here

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[JPD852]

Thank you so much for your reply.  As I mentioned in my original post I did try the HP Print & Scan Dr and I also set up the manual IP.  Neither of them worked for my issue.  I also followed another thread and completely removed and reinstalled the software, which didn't correct the issue either.

I found it really strange that I could log in to the embedded web server for the printer on the new computer but not the old one which seemed really really strange.  I confirmed that I was definitely on the same wifi network (both by visually looking at the logins and going into my router and seeing all 3 of the devices listed).

I mentioned that randomly it will just start working and sure enough a day after I made this post it started up again...so there isn't anything I can try right now, but would be happy if you have any more ideas to try when it goes offline again.

Thanks!

[sandytechy20]

@JPD852

If the printer goes offline again, update the printer firmware and run print and scan doctor to fix the issue.

Here are the steps to update printer firmware:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[JPD852]

Both of those options were done!  No update needed for firmware and the print & scan dr couldn't find the printer.

I think I may have resolved the problem myself after hours of playing around with different options and reading-reading-reading other threads for a nugget of info.

The root cause is when the Windows 10 computer can no longer "see" the printer on the embedded web server.  I need to go to the mesh router and enable the WPS, then "add a new printer" to the computer.  This has worked a couple of times for me in the past month.

I have had this mesh router for about a year and when I had 2 windows 10 computers and the TCP port set up I had no problems.  When I replaced one of the windows 10 computers with a new windows 11, something happened to begin to cause these issues with the 2nd old windows 10 computer.  I am sure that if I called into support they could have figured it out, but my workaround solves the issue sort of.  

Thank you for your time!

[sandytechy20]

@JPD852

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.