New Xfinity Router - Will not connect. "No Filtering" error. MAC Address

[Dcarlson5161]

I have installed a new router and my printer stopped working.  Receiving No filtering fail message.  I have reviewed all of the recommendations on HP and Xfinity site.. no luck.  Any suggestions.  I have restored settings, added MAC address, removed MAC address... allowed filtering, deny filtering, change setting to all...  long story short... I cannot get printer to connect.

[sandytechy20]

@Dcarlson5161

Welcome to the HP support community.

I understand that you are getting a filter failed error, I am glad to assist you.

Are you using Mac OS on the computer to which this printer is connected? 

If yes, follow these steps to fix the issue:-

I'd recommend you uninstall the existing HP printer software on your computer. Refer to the document HP Printers - Uninstalling HP Printer Software (Mac) for help. 

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software: 

Update printer firmware 

Update software on Mac  

  

Remove and add the printer 

• Click the Apple menu, and then select System Preferences. 
• Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners. 
• Click the name of your printer, click the Minus sign , and then delete the printer. 
•   
• 
• Click the Plus sign , and then click Add Printer or Scanner. 
• Click the Use or Print Using box, and then select AirPrint 
•   
• 
•   
• Click Add to add the printer to the list. 
• Try to print. 

  

Keep me posted for further assistance. 

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.