New laptop is a Dell Inspiron 14 will not locate my printer which is an HP Envy5055. wireless

[Jimbo06221940]

New laptop Dell Inspiron 14 will not locate my HP Envy 5055. Both are on wireless. It did print one time yesterday, and I thought it was fixed, but having same issue today.

[Dragon-Fur]

@Jimbo06221940 

Welcome to the HP Community Forum.

"Not locate" could mean a number of things.

If you have not done so,

Consider / Start here:

Restart everything, including the router that controls your network

If all is configured correctly, restarting all the gear can help sort anything tangled.

What else?

Examples...

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Using the computer, can you ping the printer on the network?

Example

Windows key + X + (then) A  (starts admin cmd prompt)

Accept the UAC control request (Yes)

(type command)

ping 192.168.2.16

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If you are running a Dual Band Network,

Do you have a separate SSID named network for each band / frequency?

and

To which band have you connected the printer?  2.4GHz or 5GHz?

Example - Dual Band Network - Considerations

SSID_Dual_Band_Example_16

Reference

Lifewire - 802.11 Standards Explained: 802.11ax, 802.11ac, 802.11b/g/n, 802.11a

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Can the router see the printer?

That is, when you log into the router, is the printer listed in the "Connected Devices" list.

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Checking the Dell,

What is the printer connection type?

OR

If you have not done so,

Consider

Create / Change the connection type to TCP/IP

Example -

Method - Create / Change-to TCP/IP port

TCP/IP can resolve odd connection, scanning, and installation problems.

Create / Switch to a TCP/IP Port to facilitate communication and prevent ‘offline’ issues

Find the printer's IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on the Front panel of your Printer to get the IP address

Next,
Control Panel > icon view > Devices and Printers >  

Right-Click the printer and Left-Click Printer Properties

 OR

Windows 11

Settings > Bluetooth & devices > Printers & scanners > Select Printer > Printer Properties

Tab Ports

Scroll the list

If there is already a current and correct TCP/IP port assignment for the printer's current IP address,

Select (Check) the entry for that Standard TCP/IP Port

OR
Click Add Port

Select Standard TCP/IP Port

Select New Port and follow the instructions

Type in the correct IP address for the printer

How-to “Create TCP Port” Video Contributed by  greenturtle
Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”

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Printer Software

Is the Full Feature Software installed?

Full Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information and Download <<<

HP ENVY 5000 All-in-One Print and Scan Driver and Accessories 

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_9

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References / Resources

User Guide

Product Specifications for the HP ENVY 5055 All-in-One Printer (M2U85A)

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 5055 All-in-One Printer 

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