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‎11-29-2021 03:09 PM

HP Recommended
Product: Hp LaserJet Pro M15w

My laser jet printer was connected until I was forced to upgrade to a different modem. Then there was a new WiFi connection and password change. Now my printer will not connect to the new modem/WiFi. I have a laser jet printer WiFi listed on my mobile device that has always been there since the beginning but when I click on that it wants a password to join. I don’t know what it is and I can’t reset it or delete it. This may or may not be the problem anyways. Thanks for your help and replies!

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1 person had the same question
1 REPLY 1

‎11-29-2021 04:09 PM

HP Recommended

@wbseipel71 

 

Welcome to HP Support Forum. Please treat this as new router and use the following instructions to fix:


                           https://www.hp.com/au-en/campaigns/wireless-printing-center/reconfiguring-system-help3.html


Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.


Regards.

BH
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