New router drops connection quickly

[Brummie100]

I am trying to connect my printer to a new Linksys MR9000 router, it connects briefly and says successful connection, but seconds later it then says not connected and I have to restart my router.

Anyone have any ideas please,

Thanks

[Jay_G24]

Hi @Brummie100,

Welcome to the HP Support Community

I'd like to help!

I understand the printer connection drops quickly.

Let's try the below steps to see if that helps -

1.) Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!

2.) Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.

3.) Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.

4.) Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.

I'd like to know the following to isolate the issue further-

1.) Are the printer and Mac connected to the same network?

2.) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks.

3.) What is the distance between the router and the printer?

4.) Is there an antivirus software installed on your Mac?

5.) Could you perform a ping test  and let me know the results? Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

Perform a ping test to check the connectivity

1. Click Applications > Utilities > Terminal.

type ping "IP address" and press enter

Wait until 10 pings have been performed and then press ctrl c on the keyboard and hit return. 

The results will appear .

Share the ping test results.

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.  Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Brummie100 · Accepted solution]

Hello Jay_G24

Thanks for your reply, I have gone back to my old Linksys router WRT160N and set it up again and every thing is fine the printer recognizes the router and every thing is back to normal I plan to return the MR9000 back to Staples.

I tried setting up the router when it was within 5ft from the router and it just didn't see it, some times it would and say that it was successfully set up but seconds later it would  say "not comnnected"

We don't have a microwave or florestscent lights either.

Don't have anti-virus either on my Mac

I assume I can get Bonjour packets because that's what's been used now with my old  HP router and HP Envy 4520 printer.

So please to have my old router working properly, disappointed in the MR9000 router!

Cheers,

Brummie100

[Jay_G24]

I am glad the issue is resolved.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!