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‎01-24-2025 01:37 PM

HP Recommended
Product: HP ENVY 6055 All-In-One Printer

I got a new router.  Other devices are connected but not the printer.  I've reboot and powered off and  on the printer and pc with no luck

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1 ACCEPTED SOLUTION

Accepted Solutions

‎01-25-2025 10:34 AM

HP Recommended

I deleted the printer from my pc, uninstalled the HP Smart app and re-downloaded it.  That allowed me to go thru the setup and it now works.  

View solution in original post

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3 REPLIES 3

‎01-24-2025 04:51 PM

HP Recommended

@David-75 

 

Here are the steps to follow if a router has been installed: https://support.hp.com/us-en/document/ish_1736500-1626554-16

 

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
         
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‎01-25-2025 10:34 AM

HP Recommended

I deleted the printer from my pc, uninstalled the HP Smart app and re-downloaded it.  That allowed me to go thru the setup and it now works.  

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‎01-27-2025 06:32 AM

HP Recommended

This didn't work.  I deleted the printer from Windows, uninstalled HP Smart, re-installed HP Smart and went thru the set-up.

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