New router - printer will connect but has no Internet access

[Ollieb1]

Recently changed broadband provider now cannot connect existing printer 

[zoey7886]

@Ollieb1, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer not connecting to the new Wi-Fi!  
We're thrilled to have the opportunity to assist you and provide a solution.

It sounds like your HP DeskJet 4120e is having trouble connecting to the new Wi-Fi network after switching broadband providers. Try these steps to reconnect your printer:

1. Reset the Network Settings on the Printer

• Press and hold the Wireless button (🛜) and the Cancel button (X) together for 5 seconds until the Wireless light starts blinking.
• This will reset the printer's Wi-Fi settings.

2. Reconnect the Printer to Wi-Fi

• Download and open the HP Smart app on your computer or smartphone.
• Click Set up a new printer and follow the on-screen instructions.
• When prompted, select your new Wi-Fi network and enter the password.

3. Manually Connect Using WPS (If Supported)

• Press and hold the Wireless button (🛜) on the printer until the light starts blinking.
• Press the WPS button on your router within 2 minutes.
• The printer should connect automatically.

4. Add the Printer to Your Devices

• On Windows: Go to Settings > Devices > Printers & scanners, then click Add a printer or scanner.
• On Mac: Go to System Preferences > Printers & Scanners, then click + to add the printer.

If you still face issues, let me know the error message you’re seeing! 😊

Take care, and have an amazing day! 
 

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Regards, 

[Raj_05]

Hi @Ollieb1, 

We hope you’re doing great.  We just want to send a follow-up message to check how things are and whether if you still need our help. If you still do, we’re just a DM away. 

Take care and have a good day. 

Raj_05

HP Support