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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎05-12-2026 12:30 PM

HP Recommended

I got a new router and we named the network the same as our old one. My printer finds the network, but keeps going off-line. If I reboot both the printer and the router, it will go online for a short time but then goes off-line again. Is there a way to fix this problem?

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Accepted Solutions

‎05-13-2026 08:52 AM

HP Recommended

Hello @Wendyo1, Welcome to the HP Support Community. 

 

Thanks for reaching out about your query regarding the HP device.

 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

 

To help us get started on resolving your issue, could you please let me know the product name and the model number of the HP device so that I can assist you further?

 

Take care and have an amazing day! 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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3 REPLIES 3

‎05-13-2026 08:52 AM

HP Recommended

Hello @Wendyo1, Welcome to the HP Support Community. 

 

Thanks for reaching out about your query regarding the HP device.

 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

 

To help us get started on resolving your issue, could you please let me know the product name and the model number of the HP device so that I can assist you further?

 

Take care and have an amazing day! 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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‎05-13-2026 09:16 AM

HP Recommended

Thank you for getting back to me.  I have the Color Laserjet Pro MFP 3301 printer

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‎05-13-2026 10:16 AM

HP Recommended

I believe I have solved the problem by doing a reset on the network settings and then setting up the network again.  I had to reboot both the printer and router afterwards, but it is now staying on-line.  Thank you for your response.

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