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‎08-12-2022 04:22 AM

HP Recommended
Product: HP DeskJet 2633 All-in-One Printer

Hi there, Virgin have just fitted us with a new WiFi hub. My HP won't connect and on the HP smart app it doesn't recognise my printer? What am I doing wrong? Any help appreciated please.

Category:
1 REPLY 1

‎08-22-2022 10:13 AM

HP Recommended

@Estelle73

 

Welcome to the HP Support Community.

 

Let's restore the Printer's network settings:

 

Press and hold the Wireless button ( ) and the Cancel button ( ) from the printer control panel together for three seconds.

 

Once done, try connecting the Printer to the new Wi-Fi using the HP Smart App: https://support.hp.com/in-en/document/c04675142

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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