New wifi

[BLB6]

I have a new wifi and the password contains the @ sign. My printer doesn't give that option is there another way?

[Max3Aj]

@BLB6, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Yes, your HP ENVY 5055 can still be connected to a new Wi-Fi network that contains an @ sign in the password. Here's how you can solve the issue where the printer's screen doesn't seem to offer the @ symbol:

Option 1: Use HP Smart App (Recommended)

The HP Smart app lets you enter the Wi-Fi password from your computer or smartphone keyboard — no need to worry about the symbol being missing on the printer screen.

Steps:

Download HP Smart:

• For Windows: Microsoft Store – HP Smart
• For Android/iOS: Search "HP Smart" on Google Play or the App Store.

Reset Wi-Fi on Printer:

• On the printer control panel, press and hold the Wi-Fi and Cancel buttons together for about 5 seconds until the Wi-Fi light starts blinking. This puts the printer into Wi-Fi Setup Mode.

Connect via HP Smart App:

• Open the app.
• Tap Add Printer or Set up a new printer.
• Follow the instructions to select your new Wi-Fi network.
• When prompted, enter your Wi-Fi password with @ using your phone or PC keyboard.

Option 2: Use WPS Push Button (If Your Router Supports It)

This skips entering a password entirely.

• On the printer, press the Wi-Fi button until it starts blinking.
• On your router, press the WPS button within 2 minutes.
• Wait for the Wi-Fi light on the printer to stop blinking — this means it's connected.

Option 3: Manually Enter @ on Printer (If Necessary)

If you still want to try typing on the printer screen:

• Sometimes the @ is hidden under a "symbols" or "more characters" menu — try pressing the * or # button repeatedly or long-pressing certain keys.

But the HP Smart app is the easiest and most reliable method when special characters are involved.

You may refer to this document - HP printers - Wi-Fi connection is lost after router or network settings change | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support