No Radio detected, cannot connect to internet

[Mallory1122]

No Radio detected, cannot connect to internet

[Max3Aj]

@Mallory1122, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

The error message “No Radio Detected, Cannot Connect to Internet” typically indicates that your HP printer is unable to detect its wireless radio module, which is essential for Wi-Fi connectivity. This can happen due to a software glitch, disabled wireless settings, or hardware issues.

Let's try the following steps to resolve this:

Step 1: Power Reset the Printer

1. Turn off the printer.
2. Unplug the power cord from the printer and the wall outlet.
3. Wait for 60 seconds.
4. Plug the power cord back in and turn on the printer.

This helps reset internal hardware components.

Step 2: Check Wireless Settings

1. On the printer’s control panel, go to Settings > Wireless Settings.
2. Ensure Wireless is turned ON.
3. If you see an option like Restore Network Settings, select it to reset Wi-Fi settings.

Step 3: Update Printer Firmware

Outdated firmware can cause connectivity issues.

Visit the HP Software and Driver Downloads page: Official HP® Support

Enter your printer model and download the latest firmware.

Step 4: Factory Reset the Printer (if issue persists)

This will erase all custom settings including Wi-Fi credentials.

1. Go to Settings > Printer Maintenance > Restore Factory Defaults.
2. Confirm the reset.
3. Reconfigure your printer using the HP Smart app: HP Smart

If the issue continues:

There may be a hardware fault with the wireless radio module. In that case, please visit the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - United States | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode) 

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support