No color printing using bluetooth (ENVY 4520)

[raysuemoore]

I spent 4 hours yesterday trying to figure out why my printer won't print colors, just b/w. The test page printed with color. I uninstalled and reinstalled 3 times. I even went and got my other computer and it's doing the same thing. I then decided to use a usb cord and low and behold it prints good. What can I do? (The printer is 5 feet from the computer and router). 

[Jay_G24]

Hi @raysuemoore,

I'd like to help!

Follow the below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference. If the issue persists, proceed to the next step.

Install the printer using the TCP/IP port:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know -how, try printing 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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