No option for connecting MFP M182nw laserjet to Google Next

[cardsfan2011]

Product Pro MFP M182nw, color laserjet.  Trying to go through wireless set up to connect the printer to a Google Nest router. The display gives an option of Wireless Protected Setup. Within that, two options: PIN and Pushbutton.  Pushbutton doesn't work because the only method is push the WPS button the router, which Nest does not have.  Tried pin, and it shows a pin code to enter, but no idea where to enter it.  I entered the pin on the touchpad, but nothing happens. There's a continue option under the pin code and I hit the OK button, but it just brings up a dialog for number of copies.  I'm not sure if I'm supposed to enter the pin somewhere on the Google Home app.  Installed the HP Smart app on my phone, but no options to help with printer wireless setup.  Tried searching the internet but could find no discussions involving this model printer. Any help would be greatly appreciated.  Did find this on the forum https://h30434.www3.hp.com/t5/Printer-Wireless-Networking-Internet/mfp-m182nw/m-p/8289428, but didn't help.  Maybe another question:  is this model of laserjet compatible with security protocols other than WPS?  Based on this https://support.hp.com/us-en/document/c06509660#AbT2, looks like it should be.  ***EDIT***  This was partly resolved. Used the virtual assistant on the HP support site, told the assistant the first solution did not help, then selected the options for connecting to a wireless network. It gave me a link to download the software on the computer. Did that.  Had to hook up laptop via cable to the printer, which then proceeded to find the wireless network. However, I couldn't finish the process because it kept saying that it couldn't find the device, although another screen in the workflow said it was already connected to the network. So I just unhooked the cable, shutdown the software installation process, went through the print steps of a text document, had to add the HP printer through the Windows "add printer" function. I think it may've been the HP Smart app that opened and prompted me to enter a pin, which was displayed on the printer. Entered the pin, went back to printing the text document, and it printed.  Geez. Not a very user-friendly experience.  Shutdown the laptop. Restarted and tried a wireless print again and it wouldn't print. Had to repeat the set up process. Managed to wireless print. Shutdown the laptop. Restarted,  Wireless print failed. No error message. Just did nothing. So, back to square one

[A_Gayathri]

Hi @cardsfan2011,

Welcome to the HP Support Community

I understand you are facing an issue with your wifi issues MFP M182nw laserjet wireless connection issue Not to worry I will help you to get a resolution to resolve the issue.

To assist you better:

• How far is the printer located from the WiFi router?
• Do you have a dual-band router?
• If you have a dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

click here and follow the troubleshooting steps-  HP printer setup (Apple AirPrint for iPhone, iPad)

click here and follow the troubleshooting steps- HP printer setup (HP Smart app)

click here and follow the troubleshooting steps- HP printer setup (Wi-Fi network)

click here and follow the troubleshooting steps- HP printer setup (Windows built-in driver)

click here and follow the troubleshooting steps HP printers - Wi-Fi connection is lost after a router or network settings change

click here and follow the troubleshooting steps  Troubleshoot a Wi-Fi connection to an HP printer 

click here and follow the troubleshooting steps Find the wireless network password or PIN to connect an HP printer

uninstall the printer drivers from the device manager and reinstall 

If the issue persists, then please follow the steps mentioned in this document:

Use HP Print and Scan Doctor to check connectivity Only for Windows

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
   • If your printer in not in the list, turn it off and on, and then click Retry.
   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
4. If a screen prompts you to turn on printer updates, click Yes.
5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP-

• To set a manual IP and try the steps below -
• Touch on the wifi icon ((i)) on the printer, and take down the IP address 
• Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
• then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 
• Go to wireless ---> wireless 802.11---> select manual ip ---> apply
• Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

then go to settings on the main EWS page --> power management ---> select sleep mode to max 15min

Connect the printer to the TCP/IP port

• Touch the wifi icon ((i)) on the printer and take down the IP address 
• Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.
• Select Add Port.  Select Standard TCP/IP Port.  Select New Port.
• Follow the Add Port Wizard.  Under Printer Name or IP Address. Example:  192.168.1.15.  The IP address will be copied under Port Name.  
• Select Next and Finish the Wizard.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[cardsfan2011 · Accepted solution]

I ended up contacting HP Support via chat and then they remoted to my laptop. Even the tech support struggled for a bit until I noticed an IP address displayed on the printer screen. From that point tech support did a manual ip set up. I do not recall seeing an IP address appear when I first tried set up earlier in the week. 

[A_Gayathri]

@cardsfan2011,

Thank you for your response, I really appreciate your efforts. If you need further assistance, feel free to reach out to us. 

Have a great day ahead!