No prints

[Shuayin]

Control panel says there is nothing printing, but HP ePrint will not print a new document, demanding "Please wait while HP ePrint completes previous print jobs" and shows 'Status: Printing; Pages: 0; Document Name: Full page photo'. How to fix this so I can get prints again?

[Betty0610]

@Shuayin

Welcome to the HP Support Community.

Let's remove and add web services:

To remove Web Services, complete the following steps: 1. Open the embedded web server (EWS).  2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section. 3. Click Remove Web Services. 4. Click Yes to remove Web Services from your printer.

To set up Web Services

1. Open the embedded web server (EWS). 2. Click the Web Services tab. 3. In the Web Services Settings section, click Setup , click Continue, and follow the onscreen instructions to accept the terms of use. 4. If prompted, choose to allow the printer to check for and install printer updates. NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts. Repeat the instructions from step 1 to set up Web Services. NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network. 5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

To open the embedded web server through a network (EWS) 1. From the printer control panel, press the Wireless button ( ) and the Information button ( ) together to print the network configuration page. 2. Find out the IP address or hostname of the printer from the network configuration page. 3. In a supported web browser on your computer, type the IP address or hostname assigned to the printer. For example, if the IP address is 192.168.0.12, type the following address into a web browser: http:// 192.168.0.12.

Let me know if this helps.

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[Shuayin]

I cannot make sense of the online info regarding opening the EWS. How do I do it?
And, how do I find the "PIN from the router label" to have the printer connected to the WIFI?

[Betty0610]

This is how you open the EWS: From the printer control panel, press the Wireless button ( ) and the Information button ( ) together to print the network configuration page. 2. Find out the IP address or hostname of the printer from the network configuration page. 3. In a supported web browser on your computer, type the IP address or hostname assigned to the printer. For example, if the IP address is 192.168.0.12, type the following address into a web browser: http:// 192.168.0.12.

Are you using the HP Smart App to connect the Printer to the Wi-Fi? https://support.hp.com/us-en/document/ish_1716406-1413451-16

Let me know if this helps.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a great day!