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Common problems for Connectivity Issues
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‎10-26-2025 10:33 AM

HP Recommended

No wifi, I have tried all the tips in the app, but all failed

1 REPLY 1

‎10-29-2025 07:45 AM

HP Recommended

@Idit3, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
I understand your HP printer is not connecting to Wi-Fi despite trying all the tips in the HP Smart app. Let’s walk through a few steps to get this resolved:

Restart Everything

  • Power off your printer, router, and computer/mobile device.
  • Wait 30 seconds, then power them back on. This refreshes network connections.

Check Wi-Fi Network

  • Ensure your Wi-Fi is working and other devices can connect.
  • Make sure the printer is within range of the router (ideally within 5–10 feet during setup).

Reset Printer Network Settings

  • On the printer control panel, go to Settings > Network Settings > Restore Network Defaults.
  • Alternatively, press and hold the Wireless and Cancel buttons together for 5 seconds (varies by model).

Reconnect Using HP Smart App/HP App

  • Download or open the HP Smart.
  • Tap Set Up a New Printer and follow the on-screen instructions.
  • Make sure Bluetooth and Location Services are enabled on your phone.

Use WPS (if supported)

  • Press the WPS button on your router.
  • Within 2 minutes, press the Wireless button on your printer.
  • Wait for the connection to establish (wireless light should stop blinking).

Assign a Static IP (Advanced)

  • If the printer connects briefly then drops, assign a static IP via your router settings.
  • You can find the printer’s IP by printing a Network Configuration Page from the printer.

Firmware Update

You may refer to this document - Troubleshoot a Wi-Fi connection to an HP printer | HP® Support 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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