Non supported network

[Red-head]

Trying to set up wi fi connection to this printer & get the message:printer does not support this wi fi network.  Use a Windows or Mac computer to set up. I own neither. Our ISP is telstra on nbn on a cattle station in outback NT. 

A beer, which I will drink for you, to all possible solutions except buy a computer. 🙂

[Nal_NR]

Hi @Red-head,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[Red-head]

HP DeskJet 2721e.

I have tried installing with Samsung Galaxy S22+ phone & S9 ultra tablet.

Both were connected to our wireless internet network. 

NBN service via telstra. 

[Nal_NR]

Hi @Red-head,

To provide you with an accurate solution, I'll need a few more details:

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

You may refer to this document and see if that helps. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Red-head]

The printer & network still do not want to talk to each other.

I have more pressing problems than this waste of money printer. When I have finished with our current spate of bushfire I will do the 300km round trip to town & get my printing done at the library. 

[Nal_NR]

Hi @Red-head ,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!