Not able to add ENVY Pro 6400

[MuseVox]

Really disappointed in HPs product on this one. 

While I was able to set up and print when I first purchased this printer, it is now a no-go. In trying to reinstall it, half the time it does not recognize it, and when it does, it then tells me the PIN number is formatted incorrectly. 

I'm at my wit's end. 

[Nal_NR]

Hi @MuseVox,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

We have to perform a Semi Full Reset to unlock the features of the printer/Reset the password. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. -

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[JJMMWW]

I have a similar problem 

[Nal_NR]

Hi @JJMMWW,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc

[JJMMWW]

HP  ENVY 6000e, but it says 6032e on the outside of the printer  Thanks

[JRP59]

I am hoping the HP Tech sees this reply. I think I need the same type of reset of my HP 8625 printer as EVERY suggested fix has failed.

[Nal_NR]

Hi @JJMMWW,

Thanks for confirming the details. What is the exact issue you are facing with your Envy printer 6032e?

Kindly elaborate on the issue.

Are you not able to add your printer to your device?

Are you using HP smart app?

[Nal_NR]

Hi @JRP59,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

What seems to be the issue with your printer HP 8625?

What troubleshooting have you done?

[JJMMWW]

The printer has worked fine for 10 months, then about a week ago it developed a printer error.  I deleted the printer and added it as a new device. It indicated the printer was installed and ready to print but when I print it says 'error'. However the printer itself functions as it printed the WPS pin number and various other instructions.  please see attached photo, which may be useful. the blue wifi is flashing.  How can this be fixed please? Thanksphoto from my printer

[Nal_NR]

Hi @JJMMWW,

Welcome to the HP Support Community. 

I'd like to help!

Kindly check this document here and follow the error codes you are getting on your printer and follow the instructions. 

Also, update the firmware for your printer. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!