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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- Not able to change paper size on my hp app on cellphone, how...

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11-03-2024 10:20 AM
Welcome to the HP English Community --
First...
Normally the paper size and type are changed not only in the application but also in Tray and Paper using the printer's control panel or the Embedded Web Server (EWS).
Looks like the printer has just the one tray:
Media Sizes Custom (imperial) | Tray 1: 3 x 5 to 8.5 x 14 in |
Media Sizes Custom (metric) | Tray 1: 76.2 x 127 to 215.9 x 355.6 mm |
EWS > HP Document / How-to (InkJet Printers – Original Format)
Use the HP printer Embedded Web Server (EWS)
NOTE: Find printer IP address
Section Open the EWS over a local network orientation
OR
HP Laser Printers - Using the Printer Embedded Web Server (EWS)
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Reminder: If asked enter the printer’s PIN number – the default number is generally located on the back or inside the printer.
EWS – Tray and Paper Management
Original EWS
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Tab Settings > Preferences > Tray and Paper (Management)
Select / Adjust settings for Paper Size / Type
Model and EWS version Dependent: Advanced section
Click Apply to save changes
EWS_9025_Preferences_Tray_and_Paper_Management_All_11
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Next,
If you are using Android, make sure you have the actual HP Smart application made by HP, Inc and not a fake app made by some "Labs" group (who are not HP).
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HP Smart (Mobile) >>> Download / Install - How-to - and FAQ
HP printer setup (HP Smart app)
Read the FAQs
For example:
What is the HP Smart app and its requirements?
And / or
What if my cloud printer is missing, offline, or unavailable in the HP Smart app?
And / or
Why can't I connect my wireless printer or print over the network?
>>> Terms of Use >>> HP Smart – formally HP Connected – Services Terms of Use
Reminders -- Initial Connection
- Your Mobile device (tablet, phone) must be on the same network as the printer.
- Location Services and Bluetooth should both be switched ON
-- Be Aware –
Any HP application you install should be sourced from “HP”.
What? Fakes have been discovered on at least one Mobile App Store –
Check who is providing the application >> “HP Inc.”
If you can’t tell, ask or use the Homepage method (if using Windows) to download and install the HP Smart application.
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Message Content References
User Guide - HP OfficeJet Pro 8020 series
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
OR
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