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‎01-27-2021 12:09 PM

HP Recommended
Product: HP OfficeJet pro 6975
Operating System: Microsoft Windows 10 (64-bit)

Help!! I'm having problems emailing documents.  I'm able to print using wifi. but whe I try to email a document it does not find the web server. it give me a PRINTER COULD NOT CONNECT TO THE WEB SERVER. never had this problem before.. I ping the web server address but it doesn't find it... Any help is appreciated. thanks.

 

Category:
1 REPLY 1

‎02-14-2021 06:02 AM

HP Recommended

@jesse_10

 

Welcome to the HP support community.

 

Turn On Web Services

  1. Make sure the printer is connected to a wired (Ethernet) or wireless network with an active internet connection.

    NOTE: 

    If you connect your printer to a computer with a USB cable, web-connected printing services do not work.

    • If your printer is connected with a wired (Ethernet) connection, check the cable and the lights on the printer’s Ethernet  port. The green link light should be steady, and the orange activity light should blink when the cable is connected.

    • If your printer is connected with a wireless connection, make sure the wireless feature is on and the printer is connected to the same network as your computer.

      Some printers have a wireless icon  and a blue light on the front of the printer. If the printer has a blue light, and the light is on and not blinking, your printer is connected.

  2. On your control panel, press the HP ePrint icon.

    If your control panel does not have an HP ePrint icon, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu.

    • If a summary screen displays, Web Services is already on.

      Example of Web Services Summary screen

    • If a prompt to turn on Web Services or set up HP ePrint displays, follow the prompts to turn it on or set it up.

      Example of the HP ePrint set up screen

  3. If you are prompted to update the firmware, press OK.

Refer this HP document for more assistance:- Click here

 

And if the issue still not fixed, follow the steps mentioned in this document:- Click here

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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