Not be able to connect wireless printer to computer or new router. Wi Fi not connecting.

[rick_Jul105]

I have not been able to connect wirelessly to my printer mentioned above for over a month.  I got a new router from Verizon followed all instructions but I think the IP numbers don't match.  Need instructions on how to match up IP numbers so they match. Can anyone help please? 

[Raj_05]

Hi @rick_Jul105,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To resolve the issue of your HP DeskJet 3752 All-in-One Printer not connecting wirelessly after getting a new router, you’ll need to update the printer's network settings to match those of the new router. Here are the steps to reconnect your printer to the new Wi-Fi network and adjust the IP settings if needed.

Steps to Reconnect HP DeskJet 3752 to Wi-Fi:

Reset the Network Settings on the Printer:

• Turn on the printer.
• Hold down the Wireless and Cancel buttons simultaneously for 3 seconds until the Power light flashes. This resets the network settings.

Reconnect Printer Using HP Smart:

• Download the HP Smart app on your computer or mobile device.
• Open HP Smart and select Set up a new printer.
• Follow the on-screen instructions to connect the printer to your new Wi-Fi network.

Check IP Address of Printer:

Once connected, you can print a network configuration report to find the new IP address:

• Press the Information button (an "i" symbol) on your printer to print a report. This report contains the printer’s IP address.

Update Printer’s IP on Your Computer:

• Open the Control Panel on your computer.
• Navigate to Devices and Printers.
• Right-click your HP DeskJet 3752 and select Properties.
• Go to the Ports tab and find your printer's IP port.
• Click on Configure Port and enter the new IP address that matches your printer’s IP from the network configuration report.
• Click OK and close the window.

Troubleshooting Tips:

• Ensure your new router’s Wi-Fi is set to 2.4 GHz (HP printers often do not support 5 GHz networks).
• Restart both the router and the printer after configuring the settings.
• If the connection issues persist, try temporarily disabling any firewall or antivirus software that might be blocking the connection.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support