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HP DeskJet 3752 All-in-One Printer

I have not been able to connect wirelessly to my printer mentioned above for over a month.  I got a new router from Verizon followed all instructions but I think the IP numbers don't match.  Need instructions on how to match up IP numbers so they match. Can anyone help please? 

1 REPLY 1
HP Recommended

Hi @rick_Jul105,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

To resolve the issue of your HP DeskJet 3752 All-in-One Printer not connecting wirelessly after getting a new router, you’ll need to update the printer's network settings to match those of the new router. Here are the steps to reconnect your printer to the new Wi-Fi network and adjust the IP settings if needed.

 

Steps to Reconnect HP DeskJet 3752 to Wi-Fi:

Reset the Network Settings on the Printer:

  • Turn on the printer.
  • Hold down the Wireless and Cancel buttons simultaneously for 3 seconds until the Power light flashes. This resets the network settings.

Reconnect Printer Using HP Smart:

  • Download the HP Smart app on your computer or mobile device.
  • Open HP Smart and select Set up a new printer.
  • Follow the on-screen instructions to connect the printer to your new Wi-Fi network.

Check IP Address of Printer:

Once connected, you can print a network configuration report to find the new IP address:

  • Press the Information button (an "i" symbol) on your printer to print a report. This report contains the printer’s IP address.

Update Printer’s IP on Your Computer:

  • Open the Control Panel on your computer.
  • Navigate to Devices and Printers.
  • Right-click your HP DeskJet 3752 and select Properties.
  • Go to the Ports tab and find your printer's IP port.
  • Click on Configure Port and enter the new IP address that matches your printer’s IP from the network configuration report.
  • Click OK and close the window.

Troubleshooting Tips:

  • Ensure your new router’s Wi-Fi is set to 2.4 GHz (HP printers often do not support 5 GHz networks).
  • Restart both the router and the printer after configuring the settings.
  • If the connection issues persist, try temporarily disabling any firewall or antivirus software that might be blocking the connection.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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