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- HP Community
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- Re: Not compatible cartridge
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06-11-2021 01:11 PM
No compatible cartridge and it’s the right cartridge
Solved! Go to Solution.
Accepted Solutions
06-16-2021 07:07 AM
I understand your concerns and frustrations
I will escalate your case to HP's regional escalation team and a case manager will get back to you
Please check your Inbox
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
06-14-2021 06:13 AM - edited 06-14-2021 06:13 AM
Welcome to HP Support Community
I would like to help
Are you using the same cartridge No as the original ones?
Please try these steps
- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer and clean the electrical contacts with lint free cloth
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
- If you receive a prompt to print a calibration page, do so.
Also ensure the printer has the latest Firmware
https://support.hp.com/us-en/document/ish_1776648-1643972-16
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
06-15-2021 02:30 PM
No machine two months old No help from Hp I have a case number waited 4 days for superior said he can’t help
Machine rejecting cartridge sent with machine also the ones I purchased
thinking of returning it to Walmart I was sold in the free ink only to find Canada canceled
force advertisement
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06-16-2021 07:07 AM
I understand your concerns and frustrations
I will escalate your case to HP's regional escalation team and a case manager will get back to you
Please check your Inbox
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
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