Not connecting to Web Services

[kValo]

Unable to connect to web services.  Printer is connected wirelessly to router, solid blue wireless light is on, but if any options are chosen on the touchscreen that uses web services, I receive an error message stating: "Unable to connect to Web services. Confirm internet access and try again".

[sandytechy20]

@kValo

Welcome to the HP support community.

I am glad to assist you to fix the web service connectivity issue on your printer.

How is the printer connected, USB or Wireless?

Meanwhile, follow these steps to fix the issue.

Turn On Web Services

• Make sure the printer is connected to a wired (Ethernet) or wireless network with an active internet connection.

  NOTE: 

  If you connect your printer to a computer with a USB cable, web-connected printing services do not work.

  • If your printer is connected with a wired (Ethernet) connection, check the cable and the lights on the printer’s Ethernet  port. The green link light should be steady, and the orange activity light should blink when the cable is connected.

  • If your printer is connected with a wireless connection, make sure the wireless feature is on and the printer is connected to the same network as your computer.

    Some printers have a wireless icon  and a blue light on the front of the printer. If the printer has a blue light, and the light is on and not blinking, your printer is connected.

• On your control panel, press the HP ePrint icon.

  If your control panel does not have an HP ePrint icon, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu.

  • If a summary screen displays, Web Services is already on.

    

  • If a prompt to turn on Web Services or set up HP ePrint displays, follow the prompts to turn it on or set it up.

    

• If you are prompted to update the firmware, press OK.

Refer to this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[kbp2]

it says my printer can not run the web access test and the report says everything is connected but my mobile devices cant seem to connect with the printer. the printer is detected on our mobile devices but contact can not be established. can you help?