Not connecting to network, does noit accept passphrase: RESET?

[Yvonne681]

Hi,

My printer has always connected to the network (wireless), however now it is not working anymore and it does not accept the passphrase/password anymore. Therefore, I would simply like to reset the printer completely, how do I do this?

[Kumar0307]

@Yvonne681, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to connect the printer to the wireless network.

• This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK

Resetting the printer would not help. However, I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.

Hope this helps! Let me know how it goes. 

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