Not printing in colour

[Gary01983]

I have always printed from my iphone but recently everything i print is just in black and white and not colour and have no options to change to colour

[Nal_NR]

Hi @Gary01983,

Welcome to the HP Support Community.

I understand that you are facing issues with printing in color. I'd like to help!

Try the following:
Step 1: Use genuine HP ink cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).

Purchase replacement cartridges and other supplies from the HP Store or local retailers.

NOTE:

Rough handling at the store or during installation can cause print quality problems with newly installed ink cartridges. If you see print problems with newly installed ink cartridges, wait for a few hours for the automatic servicing routine to complete, and then try to print again.

If installing genuine HP ink cartridges resolved the issue, you do not need to continue troubleshooting.

Click here for the remaining steps. 

You may also refer to this document here. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Gary01983]

Hi thanks for the reply,its genuine ink cartridges im using and the issue only seems to be when i try print from my iphone but always worked fine before untill the past several months or so?

[Gary01983]

Hi thanks for the reply,its genuine ink cartridges im using and the issue only seems to be when i try print from my iphone but always worked fine before untill the past several months or so?

[Nal_NR]

Hi @Gary01983,

Thanks for your reply. Try and update the firmware. Click here

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Gary01983]

Hi i have tried updating the printer but its upto date already 😩

Thanks

[Nal_NR]

Hi @Gary01983,

This might require one on one interaction to fix the issue. I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!