Not printing

[Buster6585]

A new all in one will not print (wireless) to Smart Tank 7602.

[Asfiya03]

@Buster6585,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your new all-in-one device is not printing wirelessly to the HP Smart Tank 7602, try these troubleshooting steps:

1. Check Printer Connectivity

• Ensure the printer is powered on and connected to the same Wi-Fi network as your device.
• Print a Wireless Network Test Report:
  • Tap the Wi-Fi icon on the printer’s control panel → Settings → Print Wireless Test Report.
  • Look for connection issues.

2. Restart Everything

• Power cycle the printer, router, and computer/mobile device:
  • Turn them off, wait 30 seconds, then turn them back on.
  • Reconnect and try printing again.

3. Verify Printer is Installed Correctly

On Windows:

• Go to Settings → Devices → Printers & scanners → Ensure the HP Smart Tank 7602 is listed as "Ready".
• If not, remove and re-add the printer.

On Mac:

• Open System Preferences → Printers & Scanners → Ensure the printer is added.
• Click + (Add Printer) if needed.

4. Run HP Print and Scan Doctor (Windows Only)

• Download HP Print and Scan Doctor from HP’s support website.
• Run it to automatically detect and fix issues.

 

[Asfiya03]

5. Check Firewall & Antivirus Settings

• Sometimes, firewall/security software blocks network communication.
• Temporarily disable it and test printing.

6. Reinstall HP Smart App & Drivers

• Uninstall the HP Smart app & drivers.
• Download the latest version from HP’s website.
• Reinstall and set up the printer again.

7. Reset Network Settings (If Needed)

• On the printer, go to Wi-Fi settings → Restore Network Settings.
• Reconnect the printer using the HP Smart app.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Asfiya03

HP Support