OFFLINE

[Stipe]

Printer from computer says OFFLINE.  But I can print from another computer, and out cell phones.  It is my laptop that does not work.  I log into HP and it has my account, says it syncs for my account, says I am connected to WIFI.  I don't know how to fix the offline. 

[Stipe]

I am current with my drivers also.

[Kumar0307]

@Stipe, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print from the HP Smart app as it says the printer is offline.

Install the printer using the TCP/IP port to resolve this issue:

Check for any pending Windows updates first.

1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing. Open the File > print

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[JO1242 · Accepted solution]

I have not been able to use my printer wirelessly for more than a year. Your easy solution worked seamlessly. THANK YOU!!!!!!!!

[Kumar0307]

@JO1242

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!