Office Jet 7610 cannot connect to WiFi

[benny09811]

I have a Office Jet 7610 printer that is locked out of connecting to Wifi. I have been browsing around the forums and saw that it needed a factory reset. Can anyone let me know how to do a factory reset? 

The factory reset in the Tools menu did not work.

[Jay_G24 · Accepted solution]

Hi @benny09811,

I'd like to help!

I understand the printer is locked with an administrator password.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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