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Common problems for Connectivity Issues
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‎11-06-2020 08:00 PM

HP Recommended
Product: OfficeJetPro 6968

This printer goes automatically on sleep mode and won’t respond any commands. What can I do?

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-10-2020 06:45 AM

HP Recommended

Hi @MrZ-10,

 

I'd like to help!

 

To better assist

  1. What is the status of the wireless light on the printer, steady or blinking?
  2. How is the printer connected to your device Wifi or USB?
  3. What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?
  4. Is the printer connected to a home or public network?

Let me know!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎11-10-2020 06:45 AM

HP Recommended

Hi @MrZ-10,

 

I'd like to help!

 

To better assist

  1. What is the status of the wireless light on the printer, steady or blinking?
  2. How is the printer connected to your device Wifi or USB?
  3. What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?
  4. Is the printer connected to a home or public network?

Let me know!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
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