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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Windows 11 Support Center.
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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP OfficeJet Pro 9018 All-in-One Printer

I have followed all the suggestions by virtual assistance and ran scan doc.  Nothing works.  Internet password and router has not changed.  Internet light is not illuminated.  Need technical support asap

1 REPLY 1
HP Recommended

the suggestions in the link did not work.  Need to speak to someone ASAP

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