OfficeJet 8710 stopped connecting to wifi - 'no filtering' failed

[kraziemel]

No changes have been made to our home internet or the 8710 printer and the printer has been offline for 14 days.

I did every reset and had a lengthy call with Spectrum on the router (all other devices in the home are connected without issue, router software is up to date, SSID fine for this printer), but the test page from HP keeps saying 'No Filtering - FAIL' despite this even being something the router's do anymore. I cannot connect via ethernet because everything is on the other side of the house. Spectrum insists it's an internal HP issue but this has been flawlessly connected for years. HELP! 

[kraziemel]

I found a similar post that gave directions on checking for firmware up date. I just did that and connected the printer to my computer via USB and it says the printer firmware is up to date. It has only been disconnected for 14 days and everything was updating and working properly before this random wifi disconnect. 

[Irfan_06]

Hi @kraziemel,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with connecting your Printer to the network.

Please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support