OfficeJet 9010 series wont't connect to Web Services

[younghuh]

My HP OfficeJet 9010 series printer/scanner won't connect to Web Services or Instant Ink, which I have already subscribed to with the same printer.

When trying to enable WebServices, I keep getting the message on screen: 

"The printer was unable to connect to the Web Services server because the server might be busy or temporarily unavailable. However, the printer will try to connect again."

Signing in to the HP Instant Ink site shows the following notification:

"Printer Connection Lost! You must re-enable Web Services on your printer and add it back to your HP Connected account to continue printing with HP Instant Ink."

I am able to print from my computer and scan to a network folder, both when using Ethernet and when using WiFi.

I have tried power-cycling the printer, computer, and router together for several minutes, but the problem persists.

Please help fix this problem. Thank you.

[Betty0610]

@younghuh

Welcome to the HP Support Community.

Let's remove and add web services:

To remove Web Services using the printer control panel 1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings). 2. Touch Remove Web Services.

To set up Web Services using the printer control panel 1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ). 2. Touch Web Services Setup . 3. Touch Accept to accept the Web Services terms of use and enable Web Services. 4. On the screen that appears, touch OK to allow the printer to automatically check for product updates.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network. 5. If the Printer Update Options screen is displayed, select one of the options. 6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[younghuh]

Thanks for your reply, but the directions didn't work. After removing and then trying to add Web Services, the printer's screen still shows the error message:

"The printer was unable to connect to

the Web Services service because the

server might be busy or temporarily

unavailable. However, the printer will

try to connect again." 

The printer then printed a page with a Printer Code.

After signing-in to my HP Connected account for Instant Ink, when I enter the Printer Code, I get the error message: 

"Unable to connect to the printer.
Check your connection and try again later.

Synced Feb 23, 2022 7:58 AM"

I have tried the above steps, multiple times, and have tried power-cycling the router, computer, and printer together, but the results are still unsuccessful. The printer prints from the printer and scans to a network folder successfully. The printer also responds to ping commands from the computer.

Please help me connect my printer to Web Services again.

[Betty0610]

Let's reset the network settings on the Printer: Touch Network Setup. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. Touch Yes.

Once done, connect the to the Wi-Fi: 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless). 2. Touch ( Settings ). 3. Touch Wireless Settings. 4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup. 5. Follow the display instructions to complete the setup.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day

[younghuh]

I have followed your directions to reset the network settings and then tried to enable Web Services, but the printer still shows the error message:

"The printer was unable to connect to

the Web Services service because the

server might be busy or temporarily

unavailable. However, the printer will

try to connect again." 

Please help me solve this specific problem.

[Betty0610]

Try the steps from here: https://support.hp.com/us-en/document/ish_4152459-4016255-16

Let me know if this helps.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a great day!

[younghuh]

After following those suggestions (again), the screen still shows:

"The printer was unable to connect to

the Web Services service because the

server might be busy or temporarily

unavailable. However, the printer will

try to connect again." 

Is there a way for me to connect with technical support via phone or chat?

Please help me fix this problem.

[Betty0610]

 I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!