OfficeJet 9015 Printer will not connect to WiFi

[Tracigl]

OfficeJet Pro 9015.  I previously was connected wirelessly to the network but when I try and connect it now I get a message that the ethernet cable is  not connected and to make sure it is connected at both ends.   I have never had an ethernet cable connected and it does not allow me to get past this message to access the network set up. I have been without the ability to print for 4 months now and it is affecting my ability to do my job.

[sandytechy20]

@Tracigl

Welcome to the HP support community.

I understand that you are getting wireless connectivity issues on your printer, I am glad to assist you.

To restore the printer to the original network settings

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Setup).

2. Touch Network Setup.

3. Touch Restore Network Settings.

4. Touch Yes.

5. Print the network configuration page and verify that the network settings have been reset.

Use the Wireless Setup Wizard or Wi-Fi Protected Setup from the printer control panel display to set up wireless communication.

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).

2. Touch ( Settings ).

3. Touch Wireless Settings.

4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.

5. Follow the display instructions to complete the setup.

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Tracigl]

I cannot reset the network settings.  When I click on Network Setup, it says "An ethernet cable has not been connected. Make sure that both ends of cable are inserted correctly." I am not using an ethernet cable and it won't let me past this screen.

[sandytechy20]

@Tracigl

Update the printer firmware

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Tracigl]

This did not work.  Probably because I cannot connect the printer to the internet per the initial post.  Every screen I try to do something on tells me that there is no ethernet cable connected.  

[sandytechy20]

@Tracigl

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

Cheers.