OfficeJet 9015 only in Remote Mode on Windows 11

[NavyHusker]

I have an OfficeJet 9015 which is connected wirelessly to our home Wi-Fi network.  It has been working fine for a couple of years.  I am having trouble now with my personal Windows 11 laptop detecting it.   I have been scanning a lot of documents lately clearing out old paperwork over the holidays so it not working now is about to send me into Office Space mode on it and get another brand as I have spent hours trying to get something that was working to start working again.

Some troubleshooting items that I've worked on:

• HP Smart indicates that it is offline when I initially start the application.
  • After I log into my HP Smart account, it says it is available only in remote mode showing the green cloud icon and "Ready" and shows the estimated toner levels.  
  • When I try to scan with it, I get an error stating that it "Couldn't Connect to Scanner"
• My wife's MacBook can print to it just fine.
• My company work laptop with Windows 10 Professional can print to it.  Note: as it is owned by my company, I have installed the printer, but not HP Smart on it since I don't have administrator privileges.
• HP Print and Scan Doctor 5.0.15 cannot detect it on the network on my personal Windows 11 laptop.
• Windows Setup Devices cannot detect it on the network.
• Windows 11 can detect it in Wi-Fi Direct mode.  In Wi-Fi Direct mode:
  • HP Smart shows the green circle check icon sometimes and the green cloud check sometimes ... it just depends.
  • I can print in Wi-Fi Direct mode
  • HP Smart still cannot scan in this mode.

Any help would be greatly appreciated as I have nearly exhausted my patience on something that isn't that old and was just working about 2 weeks ago.

[Nal_NR]

Hi @NavyHusker,

Welcome to the HP Support Community. 

I'd like to help!

If you have performed the steps from this document and still having issues, then let's try different options.

Update the firmware for your printer

If that does not work, try HP scan and capture

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @NavyHusker

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reach out to us.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[NavyHusker]

I did not receive a notification that there was a reply.  I will check the solutions today and respond.  Thank you.

[Nal_NR]

Hi @NavyHusker,

Sure take your time and keep me posted

[Nal_NR]

Hi @NavyHusker,

Hope I was able to resolve the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!