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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
macOS 10.15 Catalina

My OfficeJet 9120e is constantly showing up as unavailable, offline, even though the printer shows good connectivity on the network. After turning printer off/on (sometimes two or three resets are needed) it will print for a while and then eventually drop off again. My network is Google Nest Pro, and I have found it stable and not had this issue with any other device. I wonder if the 6E capability of the Nest Pro is confusing things? Is this a static IP issue like printers used to have?

1 REPLY 1
HP Recommended

Flex systems (WiFi boosters or repeaters) must be allocated a fixed IP address otherwise the printer can get a different IP address depending on which repeater it connects to.  It could also get a different IP address every time it wakes up from sleeping

 

Google has a forum for help here and the can provide instructions for configuring a fixed or reserved IP address. 

 

Some resources are below

 

Reset and WiFi setup
https://www.youtube.com/watch?v=H9ryGwiH2bg

9120e factory reset

full feature software 9120
https://ftp.hp.com/pub/softlib/software13/printers/OJP9120/HPEasyStart-16.2.4-OJP9120_58_2_1857_Webp...

 

If you have any problem let me know as there are a few other options.


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