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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- OfficeJet 9120e says its on network but often is unavailable...

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07-15-2024 02:13 PM
My OfficeJet 9120e is constantly showing up as unavailable, offline, even though the printer shows good connectivity on the network. After turning printer off/on (sometimes two or three resets are needed) it will print for a while and then eventually drop off again. My network is Google Nest Pro, and I have found it stable and not had this issue with any other device. I wonder if the 6E capability of the Nest Pro is confusing things? Is this a static IP issue like printers used to have?
07-15-2024 02:35 PM - edited 07-15-2024 02:37 PM
Flex systems (WiFi boosters or repeaters) must be allocated a fixed IP address otherwise the printer can get a different IP address depending on which repeater it connects to. It could also get a different IP address every time it wakes up from sleeping
Google has a forum for help here and the can provide instructions for configuring a fixed or reserved IP address.
Some resources are below
Reset and WiFi setup
https://www.youtube.com/watch?v=H9ryGwiH2bg
9120e factory reset
full feature software 9120
https://ftp.hp.com/pub/softlib/software13/printers/OJP9120/HPEasyStart-16.2.4-OJP9120_58_2_1857_Webp...
If you have any problem let me know as there are a few other options.
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