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‎06-06-2024 10:23 AM

HP Recommended
Operating System: macOS 12.0 Monterey

Re-installed printer on Desktop due to printer showing offline. When printing from Desktop, paper continues to feed through printer with no printing. Other devices print fine.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-08-2024 08:08 AM

HP Recommended

Hi @Kathrynm619,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Update the firmware. Click here Printer Firmware-Keeps your printer updated with the latest fixes

 

For offline issues, Click here and keep me posted on how it goes. 

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎06-08-2024 08:08 AM

HP Recommended

Hi @Kathrynm619,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Update the firmware. Click here Printer Firmware-Keeps your printer updated with the latest fixes

 

For offline issues, Click here and keep me posted on how it goes. 

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎06-09-2024 10:12 AM

HP Recommended

Unfortunately the links do not work for me. Both links do not load the content and I get a "504 Gateway Time-out" message.

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‎06-12-2024 05:11 AM

HP Recommended

Hi @Kathrynm619,

Sincere apologies! The support websites might be under some updates.

 

Sometimes, these links work in different browsers like Edge or Chrome. Please try again. Click here for firmware. 

 

For offline issues Click here

 

I have also cross-checked, currently, it is opening in both Edge and Chrome. Thanks for your patience. 

 

If you have any other queries, feel free to reach out to us. Take care have a good day.

Nal_NR-Moderator
I am an HP Employee

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