OfficeJet Pro 8740 not printing documents sent from my computer. HP Doc says everything is working.

[yysgirl]

HELP!  I had to move my printer and now trying to set it up wirelessly with my computer (instead of USB).  I cannot get a Word document or web page to print from my computer.  I ran HP Print & Scan Doc and it says everything is fine and computer is ready.  I printed every report from the HP Print & Scan Doc and everything printed just fine (using the same computer that cannot successfully send the Word document).  I have even printed wirelessly from my phone.  WHY can't  I get a Word document to print?  I continue to get an error message in my printer/device manager.  WHAT AM I MISSING?

[praveen196]

@yysgirl Welcome to HP Community!

I understand that OfficeJet Pro 8740 not printing documents sent from my computer.

In that case, I would suggets you perform the clean reinstallation of Pre-installed HP drivers

1.       In Windows, search for and open Programs and features   

2.       Select your HP Printer   

3.       Select Uninstall   

4.       In Windows, search for and open Devices and printers   

5.       In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’   

6.       Open up the run command with the “Windows key + R” key combo.   

7.       Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)   

8.       Click on the “Drivers” tab   

9.       Look for HP Printer driver. If you see it Click on it and click Remove at the bottom   

10.   Select Ok   

11.   Select Apply and Ok on the Print Server Properties windows   

12.   Close Devices and Printers, restart the computer. 

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!