OfficeJet Pro 9010 HP all in one printer - Wi-Fi connection cannot be restored

[Angelo1459]

I'm having the same exact problem as ShellyJ1963 with my OfficeJet Pro 9010 HP all in one printer. I had the printer connected to an ethernet cable and when I tried to switch to Wi-Fi network this option was not available. The Wi-Fi light is completely off. When I try to turn it on there’s no option for the wireless set up wizard. It continuously says I need an ethernet cord to go into change the Wi-Fi. But when I put the cord in then there’s no option for Wi-Fi that shows up on my display. When I go into Network set up, I get a message that says I have to connect an ethernet cable. But when I do the wireless option does not appear. I have performed a hard reset from the "support menu" as suggested by DCOZ60, but the Wi-Fi radio was not turned on. Please, what can I do to turn my Wi-Fi radio back on so that I can use the Wi-Fi on my printer to print?

[Homep1]

Please kindly verify your serial number if your serial number ends with has a bunch of zeros in it please kindly message me and I will fix your printer.

[Angelo1459]

Thank you for your message.
The serial no. of my printer is [Personal Information Removed] and the firmware rev. is MANHTNPP1N002.2329B.00.

[Irfan_06]

Hi @Angelo1459,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Also, update the printer firmware by clicking on this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Angelo1459]

Thanks Irwin6. I followed your instructions, but the printer is still only possible to connect to internet via an Ethernet cable. I was able to check the firmware status and the printer has the latest update. 

After disconnecting the Ethernet cable and then turning the printer off and on again, I always get a message that an Ethernet cable is not connected. The wireless lamp on the control panel does not light up. The wireless network option is not shown in the printer's display menu, nor is it possible to access the settings for this type of connection. I tried then to “restore network settings”, but even after that the wireless light does not blink. 

In summary, the printer is up to date and works correctly via Ethernet connection, but it is no longer possible to setup a wireless access to internet. 

[Irfan_06]

Hi @Angelo1459,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Homep1]

Ok did the serial number match printer serial on screen?