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HP Recommended
HP OfficeJet Pro 9015 All-in-One Printer
Microsoft Windows 11

I can no longer print reliably from my HP Slimline Desktop 501-pf1005t computer to my OfficeJet Pro 9015 printer.   I can sometimes print one document, but then the printer shows offline and I have to completely reboot the computer, the router and the printer to be able to print additional documents.   I've installed and uninstalled the printer multiple times.   It is connected via wifi.   I have a second HP computer which is 9 years old and it is also still connected to this printer and stays reliably connected at all times.  The new computer and printer are both only about a year old.   I'm trying to retire the 9-year-old computer and migrate to the new one, but this is ridiculous.  Suggestions?   HELP!!!!!!!!!!!!!!!!!!!!!!!!!

1 REPLY 1
HP Recommended

@BradC38, Welcome to the HP Support Community! I’m here to help.

 

I understand you have intermittent connectivity issues with the printer.

 

  • Restart the router, the printer, and the PC
  • Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

If the issue persists, install the printer using the TCP/IP port:

Check for any pending Windows updates first.

  1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing. Open File > Print

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.