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‎09-08-2021 04:15 PM - edited ‎09-12-2021 10:32 AM

HP Recommended
Product: OfficeJet Pro 9015
Operating System: Microsoft Windows 10 (64-bit)

I got a new WiFi router that speaks WiFi 6 a/k/a AX WiFi. Now my OfficeJet Pro 9015 won't connect to it using the WiFi Setup Wizard. It doesn't even find the router by name. I have to enter the network name and password manually, which is a royal pain. WPS doesn't work either. I have to go through this process every time I power cycle the printer (which is more often than I should have to, but that's a different subject). I understand that the printer's WiFi interface doesn't speak WiFi 6, but it should be able to negotiate a usable protocol with the router (which, of course, is backward compatible with previous WiFi protocols). Is there any fix to this, such as a firmware update, that enables this printer to connect to the router using the WiFi Setup Wizard? 

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1 REPLY 1

‎09-15-2021 04:27 AM

HP Recommended

@brosenblatt

 

Welcome to the HP Support Community.

 

You may try a firmware update, however I doubt it would help: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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