Officejet 8040 can't connect to Web Services

[JSRobbins]

I have used this printer flawlessly for nearly 4 years with Instant Ink. When it reached EOL a few months ago, three Instant Ink subscription was automatically paused and I purchased cartridges. In order to use the printer, it says I need to connect to Web Services again, but every time I attempt it, I get the "cannot connect to server, Retry" message.

HP has resolved the issue about Instant Ink and I'm not happy to set up the subscription again. However, no matter what I do, the printer will not connect to Web Services. Reset many times. Used WiFi, Ethernet. Reset the router, though it has always worked fine with this printer. 

Logged a support case today, and it was instantly closed by HP Support. 

How do I get past the infinite number of Retry messages and simply connect this printer to Web Services again?

[jimtranr]

Same problem here. WiFi connection is stable wherever I place the 8040. But i can't print because I keep getting the "Cannot connect to server/Retry" message after being informed that I need to connect to the server in order to have Instant Ink status checked out . Resets and checking settings to make sure all is configured correctly don't solve the problem, and the printer won't print the jobs I send to it. 

[Betty0610]

@JSRobbins @jimtranr

Welcome to the HP Support Community.

Assign a Manual IP address to the printer

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.

• Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.

• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.

• Go to Network Setup > Ethernet/Wireless Settings > Advanced Settings > IP Settings > Select Manual IP

• You would be asked to enter the IP address, default gateway, Subnet Mask, Preferred and Alternate DNS

• For the IP address, say if your printer IP address is 192.168.0.3, try assigning a different IP address that is slightly in a different rage like 192.168.0.88

• Enter the default gateway and Subnet Mask values obtained from the network configuration page

• For the Preferred DNS use 8.8.8.8 and alternate DNS as 8.8.8.4

• Touch OK and save changes

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!