Officejet 8600 Pro

[Whatever12341]

I am incredibly frustrated with Support.

The AI chat cannot actually answer questions, only spout out canned answers. It won’t recognize my serial number to allow me to speak with a human. I cannot download a driver because I am on Mac. I can not Apple Airprint because the printer is in an error mode and cannot be factory reset to register it to the Smartapp that I don’t want to be able to print. 

I have spent 200 dollars on a new printhead and additional funds on new ink, only to decide to trash the whole thing, and buy a different brand. 

Make the customer service actual service. 

[henry_collins]

I completely understand the frustration. When you’ve already invested money in parts and supplies, being blocked by automated support and unable to reach a real person feels like a dead end. Companies need to remember that good support is part of the product experience, especially when troubleshooting fails. I hope they improve the process and make it easier for customers to get real help when they need it.

[Whatever12341]

The funny part is that I am certain there is “user error” at play here, or at the very least a lack of technical knowledge. But this could be easily resolved by allowing me to speak with a human. 
Have a lovely day! 

[Pallipurath]

Hi @Whatever12341 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand how disappointing it is to invest in a new printhead and ink supplies and still be unable to print. I would like to help you troubleshoot this further and identify the exact error state preventing the reset and connection. Could you please share the error message displayed on the printer screen, the printer's current connection method (Wi-Fi/USB), and the macOS version you are using? I will review the available options to get the printer back into a usable state.

Take care and have an amazing day!