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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Prestonious
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Officejet 8600 plus. Web services are not working, and need a claim code to install HpSmart

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Officejet 8600 Plus
Microsoft Windows 10 (64-bit)

I have an officejet 8600 Plus. Worked flawlessly for the last 12 years and still works great. Except web services are no longer available and will not activate. I've tried on the printer, on the windows 10 computer but it keeps saying it wont initiate. 

I've tried turning router, computer and printer off and on, and I've removed and reinstalled software with no fix. When I've tried to install today a fresh copy of the software its installed a driver for an Officejet 8610 plus but when you try to run the software it wont find the printer.

And to rub salt into the wound I now cannot install Hp Smart on my iphone as it wants a claim code which I can't get as there's no web services available.

 

PLEASE  HELP!!!

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Betty0610
HP Support Agent
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@Prestonious

 

Welcome to the HP Support Community.

 

This document should help you: https://support.hp.com/in-en/document/c05279891 and https://support.hp.com/in-en/document/c05337026

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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Prestonious
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Unfortunately non of these suggestions are helping. Web services just will not work. Ive tried on the printer. I've tried the Hp Smart app on my iPhone. I've also tried the printer ip address. I just keep getting that it will not enable.

If I try to log into my Hp account in windows and I keep getting the need to add claim code before I can proceed. But if I load The Hp smart app it finds my printer.

Also If I try to load the driver off Hp's website it downloads a driver for an 8610 officejet but once thats installed it cannot locate my printer, so this driver must be incorrect. Or am I missing something?

Thank you for your response. I hope we can sort this issue. 

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Betty0610
HP Support Agent
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We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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