Officejet Pro 6978 offline HELP

[DianaBrown]

How do I unlock my printer?  It will not connect to wifi and when I go to settings they say they are locked by admin?  I never locked anything during setup.  With alot of the settings "locked"  I cannot do anything.  I have rebooted, printer, router, computer etc.  When I set up the printer, I have a printers claim code that printed out initially, but it does not say where or how to use that code. I have already created an account with hpconnected.com but cannot find anywhere on there to inter a claim code.  HELP.  I have read thru the comments but each one that had my same issue, an email was sent to them so no one else could see the solution to the problem.  Very frustrating.

[Echo_Lake · Accepted solution]

@DianaBrown

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

The only option left is to perform a full reset and re-initialize the printer. The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset, and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[DianaBrown]

Thank you very much for the reply and help.  I was able to fix my printer issue in minutes once I followed your instructions.  Greatly appreciated!!  I thought I was going to have to purchase a new printer (even though this one is only a couple months old).  You saved the day (and my money) lol.  Thank you again for the help

[Echo_Lake]

@DianaBrown
Thank you for posting back.

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us. 

Have a great day!