Officejet Pro 8600 N911a Connected to Wifi, but not Printing or scanning

[YahandYeet]

Hi, 

I have an HP OfficeJet Pro 8600 printer and scanner that has worked mostly fine up until now. The printer is fully connected to wifi, the blue wireless light is solid, the printer says it's connected, the router see the printer, but past that, the printer is working. I try to connect to the printer using the hp setup app for my printer, but it doesn't see the printer when type in its IP, and when I try to connect to the printer using Printers and Scanners in the Windows settings, it doesn't see the printer as well.  When I use HP Scan and Capture, it also doesn't see the printer. I have already tried resetting the printer's wireless settings to default and reconnecting the printer, I have uninstalled the original printer drivers from my computer and I have restarted the printer as well as my computer several times. Is there any other potential reason this could happen, or any potential fix? 

Thanks. 

[Rainbow23]

Hi @YahandYeet

Welcome to HP Support Community. This is a great place to post questions find answers.
Thank you for posting your query. I will be glad to help you.

I see that you are facing printing issues with your HP Officejet Pro 8600 E-All-In-One Printer - N911a.

Please download and run the HP Print and Scan Doctor on the computer connected to the printer.
1. Download HP Print and Scan Doctor from this link: https://support.hp.com/us-en/help/printscandoctor 
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
4. If your printer is not in the list, turn it off and on and then click Retry.
5. If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
6. If the screen displays prompting to turn on printer updates, click Yes and continue.
7. If the screen displays prompting to make your printer the default printer, click Yes and continue.
You may also refer to this document: https://support.hp.com/us-en/product/hp-deskjet-6980-printer-series/468002/model/3456250/document/c0... 

Let me know if this helps.
Take care and have a great day ahead.

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