Officejet Pro 8600 - Wireless Connectivity OK but Won't Print or Scan

[BDW31]

Both my desktop and the printer indicate the wireless connection is good - but I can't print or scan.  The printer DOES work as I've printed out "wireless network test results".  Updated HP drivers to 28.1.1312_1.   Have rebooted both computer and printer - all without success.

[Nal_NR]

Hi @BDW31,

Welcome to the HP Support Community.

I understand that you have an HP Officejet Pro 8600 e-All-in-One Printer that is connected to a network. I read that the printer not printing or scanning. Don't worry, I'd like to help!
 

I appreciate the steps you have performed and have certainly done a good job.

I would like to know the following information to assist you better:

• Did any updates take place for the printer after which the issue started?
• Is the printer able to make copies?

Meanwhile, I recommend you perform the following steps to isolate the issue and arrive at a fix: 

• Disconnect the power cable from the printer while the printer is still ON.
• Disconnect any other cables if connected to the printer.
• Press and hold the printer’s power button for 15 seconds.
• The printer should be directly connected to the wall outlet and not to a surge protector. Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.
• Please download and run the HP Print and Scan Doctor software. HP Print and Scan Doctor is a free tool for Windows to help resolve printing and scanning problems.

If the printer is still unable to scan then I recommend uninstalling the printer drivers from the root level and then reinstalling them. Please follow the below steps to uninstall:

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on the Drivers tab.
• Look for an HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers.

Now, please download and install the printer drivers from this link: http://hp.care/2fOUTCv

I sincerely hope this fixes the issue. Keep me posted. Thanks! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Nal_NR]

Hi @BDW31,

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Have a great day!

[Cmaillady1]

When I replaced the cartridges, 2 out of the 3 were recognized - the black was not. Went to local Staples and they replaced the cartridge - when installed, it recognized - but same error came back "There is a problem with the printer or ink system. Turn printer off, then on, if problem still exists contact HP" I followed all of the necessary steps and the Assistant Manager at Staples suggest to do a printer cleaner - can't get to that screen to choose that option. I am totally frustrated - can't even talk to an actual person to get help. I have 2 granddaughters in college and desperately need my printer for their communications. HELP!

[Nal_NR]

Hi @Cmaillady1,

Thanks for replying. This might require one on one interaction to fix the issue. I've sent you a private message. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!