Officejet Pro 8610 Not Connecting to Wifi

[VideoGrrl]

Brand new Xfinity router device and printer stopped connecting to wifi.  Also, printer is not recognizing that it is connected to router by an ethernet cable.

Please read before responding. These are things I have already tried:

1. Rebooting router, laptop and printer. Multiple times.

2. Going to Wireless Settings and trying to connect using WPS. Times out.

3. In Wireless Settings, locating our network and logging in with network password. Just times out.

3. Tried shutting off IPv6 in ethernet advanced settings. Something I found online. Did not help.

4. Tried resetting Network Settings and Security to defaults. No luck.

5. In Xfinity router admin page, tried adding the device manually but can't find a printer IP address. It did not show up in printed configuration report I pulled from the printer.

6. In Xfinity router admin page, shutting off all but the option for 2.4 Ghz (suggested by Xfinity support).

Is my printer too old and dead in the water? What else could I try? I'm fairy tech savvy but getting in over my head fast. So please try to keep it simple

Thanks for any assistance you might provide. Much appreciated.

[VideoGrrl]

PS-- I rolled over to Windows 11 a few months ago and had no issues. So it's something with the new router.

[Garp_senchau · Accepted solution]

@VideoGrrl, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Print Network Report from your printer

On printer, find Wireless or Network menu

Print the Network Configuration Page

Check if it shows an IP address for Wi-Fi or Ethernet

Reset printer’s network settings

On printer, go to Setup > Network Setup > Restore Network Defaults

Then try to connect to your Wi-Fi again (use Wireless Setup Wizard)

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware updat

Check your router

Make sure Wi-Fi is on 2.4 GHz only (you already did this)

Make sure security is WPA2-Personal (not WPA3)

Make sure DHCP is ON (router assigns IPs automatically)

Reinstall printer on your computer

Remove old printer from Windows

Download full driver from HP site:
HP Officejet Pro 8610 drivers

Run installer and choose Wireless Setup

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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