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Message 1 of 4
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Solved!

Officejet Pro 9010 Series - All Wireless Options Gone

HP Recommended
Officejet Pro 9010 Series
Microsoft Windows 10 (64-bit)

My printer has suddenly lost any functionality related to printing wirelessly.  There are no menu options related to wireless printing (except wireless direct, which is enabled) and the printer is requesting an ethernet cable.

 

I have tried all the steps that have been recommended by the Virtual Agent.  Since this is a wireless issue, the HP Print and Scan Doctor and HP Smart cannot see the printer so they are worthless.

 

The HP Network Configuration page states that the wireless function has been disabled.  I'm not sure how or why this has happened.  I have seen 2 posts with no solution.  If anybody has found a solution, please post it here.  Thank you!!

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

Hi @akoztx,

 

I'd like to help!

 

We can perform a factory defaults on the printer to resolve the issue

 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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HP Recommended

That worked!  Thank you!

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HP Support Agent
HP Support Agent
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HP Recommended

@akoztx That's awesome, I'm glad it worked,

Remember, if you ever need help related to your HP device,

We'll be right here and happy to help, take care and have an awesome day, ahead.

Riddle_Decipher
I am an HP Employee

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