Officejet Pro 9019 display will not show wifi options, stuck on instant ink dialogue

[scrourk]

Product 1KR54A, Officejet Pro 9019:  won't connect to internet (Xfinity superfast wifi); display on printer is stuck on the "Enroll in Instant Ink screen/print test page" and won't allow me access to the wifi screen to check connectivity.  (The device IS enrolled in Instant Ink.)  How can I bet to the printer screen I need?  Thanks

[Betty0610]

@scrourk

Welcome to the HP Support Community.

Let's remove and add web services: To remove Web Services using the printer control panel 1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings). 2. Touch Remove Web Services.

To set up Web Services using the printer control panel 1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ). 2. Touch Web Services Setup . 3. Touch Accept to accept the Web Services terms of use and enable Web Services. 4. On the screen that appears, touch OK to allow the printer to automatically check for product updates. 

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network. 

5. If the Printer Update Options screen is displayed, select one of the options. 6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!