• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

@sandytechy20 there was nothing in the message

 

HP Recommended

I have the exact same issue.  No wifi, error with ethernet, and am unable to connect.  Can you please send me the reset instructions?  Thank you.

HP Recommended

Same issue, this is clearly a problem with the firmware and with years of complaints HP still hasn't fixed it.

 

I tried cold resetting the printer i.e. restoring to factory settings and restarting, but a new even worse problem has emerged: upon starting up the following message appears: "Cartridge cannot be used until printer is enrolled in HP Instant Ink," and the only button is "Hide." The next screen is about aligning the printhead, have to hit "Continue," and then the screen stays stuck on "Printing the alignment page..." FOREVER because the cartridges apparently can't be used.

 

Aside from the completely unethical and unauthorized blackmail of users by forcing me to enroll in Instant Ink when HP's own FAQs say that is absolutely not required, how on earth am I supposed to show the printer if I were to enroll?

 

This is, by the way, the fourth or fifth super annoying serious flaw that's cropped up while trying to use what should be a SUPER simple device. I seriously don't understand how HP launches such garbage products and still maintains such a monopoly. This printer cost several hundred dollars, should have just lit them on fire, would have been faster and less frustrating.

HP Recommended

please message me the reset 9010 same issue 

HP Recommended

I need a 9010 reset.  i have the same issue 

HP Recommended

My printer has the same issue and won’t connect to wifi can you please help me! 

HP Recommended

I am having this same issue have tried factory reset as well as the network reset. Please help me!

HP Recommended

Please send reset details

HP Recommended

Please send reset instructions 

HP Recommended

Still haven’t received a message to help with this issue! 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.