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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Majikthyse
Author
Level 1
8 7 0 2
Message 11 of 13
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Thanks again. I uninstalled all HP apps and connected the printer to the router via WPS. I then added the printer in Settings but Windows didn't prompt for the driver, it just reported the printer was ready. But I still get a print error.

Les Rose
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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 462 728
Message 12 of 13
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@Majikthyse

 

I understand your concerns.

 

In that case, I would suggets you conatct our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have a nice day!!

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Majikthyse
Author
Level 1
8 7 0 2
Message 13 of 13
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I have identified the problem. It is caused by a bug in the Microsoft port provider code. I created a new TCP/IP port with the correct IP address and I can print over wi-fi. The IP address is dynamic and may be different next time the PC boots. However I know that the PC only assigns one of three addresses. I have created two ports so far, so If it doesn't print next time I will create a third with the remaining IP address.

This is the 4th time I have tried to post this answer. The forum keeps throwing authentication errors. and loses my posts.

Les Rose
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